Utilities

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

Verified · October 23, 2026

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps households with at least one person age 60 or older in the home through a documented heating or cooling emergency, providing energy assistance for the electric bill. Gross household income must be equal to or less than 150 percent of the federal poverty guidelines. For more information, call 630-CITY (904-630-2489).

Good to know: the paperwork rules are strict — Social Security cards for all household members and photo IDs must be originals (no copies), not expired, and with the correct address. You will also need recent income documents for all family members age 18 and older.

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) application page explains eligibility and what to bring for households with a heating or cooling emergency. JEA’s official community resources page describes EHEAP as providing energy assistance (electric) for people age 60 and older, based on eligibility.

Call 904-630-2489 Apply / official site
Organization
City of Jacksonville Senior Services Division
Who qualifies
Households with at least one individual age 60 or over in the home and a documented heating or cooling emergency
Income limits
Gross household annual income equal or less than 150 percent of the federal poverty guidelines
Documents needed
Recent total monthly income documents for all family members age 18 and older (current year), Social Security Cards for all household members (no copies), Florida Driver's License, U.S. Passport, Florida Permanent ID or other military government issued photo ID for all household members (not expired, correct address, no copies), Food Stamp approval/Notice of Case Action letter if applicable (current month/year), most recent utility bill with disconnection notice or gas bill with disconnection notice (all pages), original or certified birth certificates for all children under 18, lease and Notice of Tenant's Rent and Utility Reimbursement/Subsidy if living in Section 8/HUD housing, and current (last 30 days) bank statement or Direct Express card statement for all adults (all pages)
How to apply
For more information, call 630-CITY (904-630-2489) as stated on the EHEAP application page.
Cost
Free
Last verified
October 23, 2026

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